Does Rover Delete Negative Reviews

Rover, a platform dedicated to connecting pet owners with trusted pet sitters and walkers, takes pride in fostering open and transparent communication between users. With a commitment to maintaining integrity and fairness, Rover adheres to a general policy of not censoring, editing, or deleting reviews. This approach ensures that both positive and negative feedback are valued and considered essential for maintaining trust within the community. Nonetheless, Rover reserves the right to remove reviews or responses, or parts thereof, that breach the platform's policies or terms of service. By prioritizing accountability and honesty, Rover strives to provide an authentic and reliable environment for pet owners and caregivers alike.

Should You Reply to Rover Reviews?

Replying to Rover reviews can be a valuable way to engage with your clients and showcase your professionalism and dedication. Verified reviews hold significant weight on Rover, as they serve as a deciding factor for potential clients looking for a reliable dog sitter or walker. By responding to reviews, you’ve the chance to demonstrate your trustworthiness, friendliness, and genuineness, which can greatly impact your reputation and attract new clients.

When crafting your response, consider the tone and language you use. Keep it professional yet warm, thanking the client for taking the time to leave a review while addressing any specific points they mentioned. Show gratitude for their trust in choosing you as their dog sitter, walker, or boarder. This establishes a positive impression not only for the client who left the review but also for anyone considering your services.

Your response is an opportunity to address any concerns or issues that the client may have raised. If they mentioned something that was particularly positive about your care for their dog, reiterate your commitment to providing the best possible experience for both the client and their furry friend. If the review highlights an area where you could improve, assure the client that their feedback is valuable, and express a genuine willingness to learn and grow from it.

Remember to be mindful of the clients privacy and treat their review with respect. Refrain from sharing any personal information about them or the dog in question. Instead, focus on your own services and how you can continue to meet and exceed client expectations.

By taking the time and effort to respond to reviews, you not only demonstrate your professionalism and dedication, but you also actively engage with your client base. This shows potential clients that you genuinely care about providing the best possible care for their dogs and establishes trust and reliability.

If you’ve recently posted a review on Rover and wish to make changes to it, you won’t find an online editing option. However, there’s still a way to modify your review. To initiate the process, you’ll need to reach out to Rover Customer Support at 888-453-7889. They’ll be able to assist you in making the desired changes to your review.

Can Someone Change Their Review on Rover?

Yes, it’s indeed possible for someone to change their review on Rover if they wish to do so. However, the process for making changes to a posted review on Rover isn’t a simple online edit that can be done by the user.

This can be done by calling their toll-free number, which is 888-453-788By reaching out to the customer support team, users can explain their request and provide the necessary details for them to make the appropriate changes to the posted review.

It’s worth noting that any changes made to a review on Rover would need to align with the platforms guidelines and policies. Therefore, it’s important to provide accurate and fair information when requesting modifications. Rover aims to maintain a transparent and reliable reviewing system, so any changes made to reviews should be legitimate and appropriate within the context of the users experience.

By following the necessary steps and contacting Rover Customer Support, individuals will have the opportunity to change their review and ensure that the information accurately reflects their experience.

The Importance of Providing Accurate Information When Requesting a Review Change

  • Accurate information is crucial when requesting a review change.
  • Providing correct details helps in ensuring fair and unbiased reviews.
  • Inaccurate information can lead to misunderstanding and misleading opinions.
  • Reviewers rely on accurate data to evaluate and form an opinion.
  • By providing precise information, you increase the chances of a fair review.
  • Honesty and integrity should be maintained when requesting a review change.
  • False or misleading information can harm the credibility of the review process.
  • Clear and accurate details help reviewers make informed decisions.
  • Incorrect information can result in an unfair review outcome.
  • Transparency and accuracy are essential for a reliable review system.

As a Rover sitter or walker, you may wonder if owners see the reviews that you leave. However, it’s important to note that the ratings and reviews you provide are only visible to the Rover staff. They aren’t shared with other sitters or owners. Furthermore, when it comes to rating the owners or sharing your experience with them, Rover doesn’t prompt or require sitters to do so.

Do Owners See Rover Reviews?

When it comes to the Rover platform, the question often arises whether owners have access to see reviews left by sitters. The answer is quite straightforward: owners don’t have visibility of the ratings and reviews sitters enter on the platform. This information is exclusively accessible by the Rover staff, ensuring privacy and confidentiality.

However, it’s important to note that the sitters overall rating and reviews left by other sitters do appear on their profiles. This information is visible to potential clients, enabling them to make informed decisions when choosing a sitter for their pet. These ratings and reviews reflect the sitters overall performance and experiences with previous clients, providing new owners with valuable insights and reassurance.

The focus of the rating system is primarily on the sitters performance and care provided to the pets. This approach ensures that the rating process remains objective and centered around the quality of services rather than personal opinions or subjective experiences.

Can Sitters Respond to Reviews Left by Other Sitters?

Yes, sitters have the ability to respond to reviews that have been left by other sitters.


Rover, as a platform that promotes transparency and open communication, doesn’t actively delete negative reviews. Their general stance aligns with ensuring an unbiased and truthful representation of experiences. By maintaining this approach, Rover fosters trust among it’s users and values the importance of genuine feedback.

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