Is PetSmart Bad for Grooming?

Petsmart, a well-known retail giant in the pet industry, has garnered both praise and criticism when it comes to their grooming services. While some owners have had positive experiences with their pets receiving quality care and attention, others have raised concerns about the safety and well-being of animals in their grooming centers. These concerns have fueled heated debates, with allegations of negligent practices, mistreatment, and even tragic incidents occurring under their watch. It’s important to examine these various perspectives and gather accurate information in order to make an informed judgement on whether Petsmart is truly bad for grooming or if these criticisms paint an entirely accurate picture of their services.

What Is the Issue With PetSmart Grooming?

The issue with PetSmart grooming is a concerning one, as it’s been revealed that an alarming number of dogs have died during or shortly after receiving grooming services at their stores. A thorough investigation conducted by NJ Advance Media, as reported by, has uncovered that a staggering 47 dogs have lost their lives in the past decade in various PetSmart locations across the United States. This distressing information sheds light on the serious safety concerns that exist within the companys grooming practices.

One particularly distressing incident occurred in Texas, where a dog tragically passed away mere hours after leaving a PetSmart store. This incident serves as a stark reminder of the urgency surrounding this issue. The exact causes of these fatalities remain unclear, with further investigations required to determine the underlying factors. However, it’s evident that there’s a problem that needs to be urgently addressed to prevent further loss of beloved pets.

PetSmart must take immediate action to rectify this issue and ensure the safety and well-being of animals in their care. They need to implement stricter protocols, thoroughly train their staff, and regularly monitor their grooming practices to prevent any further harm to innocent pets. Furthermore, transparent communication with the affected families and an open dialogue with concerned pet owners are essential for rebuilding trust within the community.

Pet Grooming Consumer Ratings and Reviews: Discuss the Relevance and Usefulness of Online Consumer Ratings and Reviews for Pet Grooming Services, and Provide Guidance on How Pet Owners Can Use These Resources to Make Informed Decisions About Where to Have Their Pets Groomed.

  • Benefits of online consumer ratings and reviews for pet grooming services
  • Factors to consider when reading and evaluating ratings and reviews
  • Tips for using online resources to find reputable pet groomers
  • Importance of personal visits and consultations with potential pet groomers
  • Questions to ask when considering a pet grooming service
  • Common red flags to watch out for when reading ratings and reviews
  • How to leave an honest and helpful review
  • Additional resources for pet owners seeking reliable grooming services

Petsmart, a popular pet supply retailer, seems to have a relatively positive reputation based on customer reviews. With an average rating of 3.55 stars from 649 reviews, it’s evident that most customers are satisfied with their purchases. Positive remarks often mention the availability of dog food, the overall experience of shopping at Petsmart, and the wide variety of products. In terms of popularity among online pet supply sites, Petsmart is currently ranked 17th. Despite these positive indicators, it’s important to explore both the positive and negative aspects to gain a comprehensive understanding of Petsmart’s reputation.

Does PetSmart Have a Bad Reputation?

PetSmart is a well-known retailer in the pet supply industry, offering a wide range of products for various pets, including dogs, cats, birds, and fish. With a rating of 3.55 stars from 649 reviews, it’s evident that most customers are generally satisfied with their purchases from Petsmart. This positive feedback suggests that the company is doing a good job in meeting the needs and expectations of their customers.

Source: 649 Reviews of – Sitejabber

At PetSmart, the well-being and safety of your furry friend is of utmost importance to us. Rest assured, we don’t resort to sedating pets for grooming purposes, nor do we cater to sedated pets. However, we do take special care in cases where dogs or cats have exhibited notable behavioral reactions during grooming or bathing. To ensure a positive experience for your pet, kindly inform us when scheduling the appointment or upon drop-off, so our trained professionals can handle any specific needs or concerns.

Does PetSmart Drug Your Dog for Grooming?

PetSmart doesn’t drug or sedate pets during the grooming process. We prioritize the safety and well-being of your beloved pets, and we ensure that all grooming procedures are conducted in a gentle and stress-free environment. We’ve a team of highly trained and experienced groomers who’re skilled in handling different types of animals and addressing their individual needs.

We understand that some pets may exhibit strong behavioral reactions to grooming or bathing. If your dog or cat falls into this category, we kindly request that you inform us when making the appointment and dropping off your pet. This allows our groomers to be prepared and take the necessary precautions to ensure a positive experience for your furry friend. Our team will work with you to find the best approach to keep your pet relaxed and comfortable throughout the grooming process.

At PetSmart, our focus is on maintaining a calm and enjoyable environment for pets, as we believe that a positive grooming experience is essential for their overall well-being. We strive to make their visit as stress-free as possible, relying on professional techniques and patience rather than sedation. Our groomers are experienced in using gentle handling, positive reinforcement, and treats to build trust with your pets and make the grooming experience a positive one.

We firmly adhere to our policy of not accepting pets who’ve been sedated prior to their grooming appointment. This policy is in place to ensure the safety of both the pet and our groomers. Sedation can impact an animals ability to respond to grooming techniques appropriately, and it can also pose potential health risks. Therefore, we kindly request that you refrain from any sedation of your pet before their grooming appointment at PetSmart.

How to Prepare Your Pet for Grooming

Preparing your pet for grooming is important for their comfort and safety. Start by gradually introducing them to the grooming process at a young age. Begin by getting them used to being touched all over their body, including their paws and ears. Additionally, expose them to the sounds and sensations associated with grooming, such as the sound of clippers or the feeling of a brush or comb. Positive reinforcement, such as treats or praise, can help associate grooming with a positive experience. Regularly brush your pet’s coat to prevent matting and keep it clean. Lastly, make sure your pet is up to date on vaccinations and bring any necessary paperwork or information to the groomer.

It’s come to light that the welfare of animals in stores like PetSmart and Petco isn’t being adequately addressed. Rather than being directly responsible for the care and well-being of the animals, these stores contract with rescue groups who bring them in. Volunteers from these groups assume the daily duties of tending to the animals’ needs, while also making decisions on their behalf and collecting adoption fees. This practice raises concerns about the level of commitment from the stores themselves towards animal welfare.

Does PetSmart Treat Their Animals Right?

There’s been ongoing debate and concern about the treatment of animals at PetSmart and Petco. While these pet retail giants contract with rescue groups to bring animals into their stores, there are questions about their level of care. It’s important to note that the rescue groups have volunteers who visit the stores daily to tend to the animals needs. These dedicated individuals make decisions regarding the animals welfare and also receive the adoption fees.

It’s worth mentioning that both PetSmart and Petco have implemented policies and procedures to prioritize animal welfare.

In addition, groomers often create a soothing environment to keep dogs calm. They understand that a peaceful atmosphere can greatly reduce anxiety and stress. Soft music, dim lighting, and comfortable bedding are commonly used to help dogs feel more relaxed during the grooming process.

How Do Groomers Keep Dogs Calm?

Groomers also try to create a soothing environment by playing calming music or providing a white noise machine to drown out any loud noises that could startle the dogs. Additionally, they may adjust the lighting to create a calming atmosphere, avoiding bright or harsh lights that could cause anxiety.

Another way groomers keep dogs calm is by using positive reinforcement techniques. They reward good behavior with treats, praise, or even a short play session. This helps to build a positive association with the grooming experience and reduces anxiety or stress.

Groomers also take their time and break up the grooming process into smaller, manageable steps. They understand that rushing or overwhelming the dog can lead to increased anxiety.

Some groomers may also use gentle restraint techniques, such as a calming wrap or a Thundershirt, to provide a sense of security to the dogs. These wraps provide a gentle pressure that can have a calming effect on dogs and help reduce their anxiety.

Finally, groomers prioritize building a trusting relationship with the dogs in their care. They take the time to understand each dogs individual needs and preferences, allowing them to tailor the grooming experience to suit the dogs comfort level.

Techniques for Handling Anxious or Fearful Dogs During Grooming

  • Use positive reinforcement techniques during grooming sessions.
  • Allow the dog to acclimate to the grooming environment before starting.
  • Take breaks if the dog becomes overwhelmed or anxious.
  • Offer treats or favorite toys as distractions during grooming.
  • Speak softly and reassure the dog throughout the process.
  • Use desensitization techniques to gradually introduce grooming tools.
  • Consider using calming aids, such as pheromone sprays or anxiety wraps.
  • Seek professional help from a certified dog groomer or a dog behaviorist if needed.
  • Establish a regular grooming routine to help the dog become more familiar and comfortable with the process.
  • Be patient and understanding with the dog’s limitations and fears.


While there are occasional incidents reported about their grooming practices, it’s important to recognize that not all locations and experiences are the same. Whether Petsmart is considered bad for grooming or not ultimately depends on various factors such as the individual groomers, store management, and adherence to proper protocols.

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