Petbacker Terms and Conditions | Read Our Policy Before Using Our Services

In order to ensure a safe and pleasant experience for both pet owners and service providers, we’ve established a set of terms and conditions that outline the rights, responsibilities, and guidelines for using our platform. These terms and conditions cover important topics such as payment, cancellation and refund policies, pet care arrangements, and dispute resolution. By using our platform, you agree to abide by these terms and conditions, which are designed to promote transparency, trust, and reliability within our community. Whether you're a pet owner in need of quality care for your furry friend or a pet sitter looking to offer your services, we’re here to facilitate a seamless and enjoyable pet care experience. Join us today and let PetBacker be your go-to platform for all your pet care needs.

How Does the PetBacker Work?

Once you submit a request for pet services through PetBacker, the platform will automatically connect you with suitable pet service providers who’re able to meet your requirements. This matching process is done based on various factors such as the specific services you need, your location, and the availability of the pet service providers.

This gives you the flexibility to choose the pet service provider that best suits your needs and preferences.

This allows you to discuss the details of the services you require, get to know the pet service provider better, and address any concerns or questions you may have.

Once the details have been finalized and agreed upon, you can make the necessary arrangements with the pet service provider, whether it be dropping off your pet at their location or scheduling a time for them to come to your home. Payment for the services can typically be made through the PetBacker platform, making it convenient and secure for both parties involved.

PetBacker also provides a platform for pet owners to leave reviews and ratings for the pet service providers they’ve engaged with. Additionally, it serves as a way for the pet service providers to build their reputation and credibility within the PetBacker community.

PetBacker, founded in October 2016, is a widely-used mobile platform that connects pet service providers with pet owners in need, enabling convenient pet boarding, pet sitting, and dog walking services. With transactions recorded daily in various countries like Malaysia, Singapore, Taiwan, Hong Kong, Australia, the US, Canada, and the UK, PetBacker has rapidly gained popularity among pet lovers worldwide.

When Was PetBacker Founded?

PetBacker was founded in October 2016 as a revolutionary platform that aimed to connect pet owners with trusted and reliable pet care providers. It’s mobile-first approach allowed users to easily access and book services such as pet boarding, pet sitting, or dog walking. The platform quickly gained popularity and expanded it’s operations to various countries around the world.

PetBackers services extend to various regions, including Malaysia, Singapore, Taiwan, Hong Kong, Australia, the US, Canada, and the UK. With it’s wide coverage, the platform has successfully connected pet owners with local service providers, creating a seamless and convenient experience for all parties involved.

The success of PetBacker can be attributed to several factors. Firstly, the platform prioritizes user satisfaction by thoroughly vetting and verifying each service provider. This ensures that pet owners have access to trusted and accountable professionals. Additionally, PetBackers easy-to-use interface and comprehensive range of services make it a convenient choice for pet owners, ensuring that all their needs are met in one place.

Source: PetBacker heads into more new markets | Digital News Asia

PetBacker, a platform dedicated to connecting pet owners with trusted pet services, is headquartered in Singapore, Central Region, Singapore. While PetBacker dominates the market in providing pet care solutions, it faces competition from alternative platforms like TalkCharge, Ucarer Inc., and Cubigo, which also offer similar services to pet owners.

Where Is PetBacker From?

PetBacker is a platform that connects pet owners with pet sitters and other pet-related services. It operates in various countries around the world, offering services to pet owners in need. While it may not have a physical headquarters, PetBacker is based in Singapore, which is located in the Central Region of Singapore.

Being a global platform, PetBacker faces competition from other similar service providers. TalkCharge is one such alternative that provides a range of pet-related services and connects pet owners with trusted service providers. Ucarer Inc. is another potential competitor that offers pet-sitting and pet-care services, catering to the needs of pet owners. Cubigo, a well-known platform, also provides pet-related services and connects pet owners with reliable service providers.

These competitors may offer similar features and services to PetBacker, allowing pet owners to find the right care for their beloved pets. They aim to provide peace of mind to pet owners, ensuring their pets are well taken care of when they’re unable to do so themselves.

As the pet-sitting and pet-care industry continues to grow, it’s likely that more competitors will emerge in the market.


In conclusion, PetBacker's terms and conditions encompass a comprehensive set of guidelines and provisions intended to ensure a safe and reliable platform for pet owners and service providers. Through an emphasis on transparency, accountability, and user responsibility, PetBacker seeks to foster a community built on trust and mutual respect. With these terms and conditions in place, PetBacker strives to deliver a seamless and enjoyable experience for pet owners and service providers, while upholding the values of integrity and ethical conduct.

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