Why Is My Review Not Showing Up on Rover?

Have you recently left a review on Rover, the popular online platform for pet services, only to find that it hasn't appeared on the provider's profile? This can be quite frustrating, especially if you want to share your positive experiences or warn others about a less-than-satisfactory service. Typically, reviews are posted on Rover within a few hours after they’re submitted, but there could be various reasons why your review isn’t showing up. One possibility is that the client didn't save the review before logging out or closing the app, resulting in it not being displayed. To determine if this is the case, try reaching out to the provider or even the Rover support team to inquire about the status of your review. However, keep in mind that there might be other reasons behind the delay, such as system glitches or backend issues. In any case, it's worth being patient and giving the platform some time to process and display your valuable feedback.

Where Are My Reviews on Rover?

Reviews and testimonials are an essential aspect of building trust and credibility on the Rover platform. These provide pet owners with valuable insights into the quality of care and services provided by a sitter or walker. As a Rover user, accessing your reviews is a straightforward process. Simply sign in to your Rover account and navigate to your Dashboard by selecting your name from the dropdown menu.

Once you’ve accessed your Dashboard, locate your profile picture on the right-hand side of the page. Click on it, and a menu will appear with several options. Choose the “View Profile” option, and you’ll be redirected to your public profile page. On this page, you’ll find all the reviews and testimonials left by satisfied pet owners who’ve utilized your services.

To enhance your profiles appeal and authenticity, reviews and testimonials are displayed below your gallery photos. This positioning allows potential clients to gather a comprehensive understanding of the experiences others have had with you as a sitter or walker. The reviews and testimonials feature is a powerful tool for attracting new clients and establishing a reputation for excellent service and care.

By utilizing this feature, you can easily keep track of past feedback and monitor your overall performance. Regularly checking your reviews allows you to address any concerns or issues promptly and maintain a high level of customer satisfaction. Remember that positive reviews can greatly impact your chances of getting hired, so make sure to provide exceptional care and service to your clients furry companions.

Utilize this feature to showcase your reputation, build trust with potential clients, and enhance your chances of securing bookings. By doing so, you can enhance your profiles visibility and attract a steady stream of satisfied clients eager to entrust their furry friends to your capable hands.

The Importance of Reviews on Rover: This Topic Could Explore Why Reviews Are Crucial for Attracting New Clients and Establishing Trust, Including How They Can Impact Your Visibility and Ranking on the Platform.

  • Reviews on Rover are essential for attracting new clients.
  • They help establish trust with potential clients.
  • Positive reviews can significantly impact your visibility and ranking on the platform.
  • Clients often rely on reviews to make decisions about which pet sitter to choose.
  • Reviews provide social proof and reassure clients that their pets will be in good hands.
  • Feedback from previous clients can help you improve your services and address any potential concerns.
  • Having a high overall rating and positive reviews can differentiate you from other sitters.
  • Responding to reviews, whether positive or negative, shows professionalism and dedication to client satisfaction.
  • Encouraging clients to leave reviews after a successful pet sitting experience can boost your reputation.
  • Regularly monitoring and managing your reviews can help maintain a positive online presence.

After a client’s stay with a pet sitter or dog walker on Rover, the platform typically sends an email to the client within two days to request a review. Unlike some other platforms, Rover doesn’t impose a specific time limit for clients to submit their reviews. This allows clients to take their time and provide thoughtful and honest feedback whenever it suits them best. So, whether it’s a few days or a few weeks later, clients have the flexibility to share their experiences and help other pet owners make informed decisions.

How Long Does a Client Have to Leave a Review on Rover?

When it comes to leaving reviews on Rover, the platform typically sends an email to the client within two days of the conclusion of the stay. This email serves as a reminder for the client to provide feedback on their experience with the service. Unlike other platforms that impose a strict time frame for leaving reviews, Rover doesn’t impose any time limit on when a client can submit a review. This allows clients the flexibility to take their time and provide a thoughtful and accurate assessment of their experience.

Additionally, it allows service providers to receive feedback from past clients, even if a considerable amount of time has passed since the stay. This can be beneficial for professionals who’ve multiple ongoing bookings, as it gives them the opportunity to build up a portfolio of reviews over time.

Rover values the opinions and experiences of both clients and service providers. By allowing clients to submit reviews without a time limit, the platform aims to provide a comprehensive and accurate representation of the service offered. This enables potential clients to make informed decisions when choosing a service provider. Moreover, service providers can use these reviews as a way to showcase their expertise, professionalism, and commitment to providing excellent care for pets.

The Importance of Client Reviews for Service Providers on Rover

Client reviews are a critical factor for service providers on Rover. These reviews help establish their credibility and reputation in the pet sitting and dog walking industry. By reading client reviews, potential clients can gain insights into the quality of service a provider offers, their reliability, and their ability to handle different types of pets. Additionally, positive reviews can increase a provider’s visibility and attract more clients, while negative reviews may discourage potential clients from booking their services. Therefore, client reviews are crucial for service providers on Rover as they significantly impact their success and growth in the competitive pet care market.

Pet owners who’re considering using Rover for their furry friends may be wondering if they can leave reviews about the dogs they’ve cared for during a stay. The answer is yes! Rover allows pet owners to leave reviews about specific pets they’ve entrusted to sitters. These pet reviews serve as valuable feedback for Rover Support, ensuring a safe and seamless pet sitting experience for both sitters and their clients’ beloved pets.

Can You Leave Reviews on Dogs on Rover?

Yes, you can leave reviews on dogs on Rover. These reviews are a valuable tool for Rover Support, as they provide essential feedback about the pets behavior, needs, and overall experience.

Leaving a review on Rover allows you to share your thoughts and insights with the support team. This feedback is essential for ensuring a safe and secure pet sitting experience for both sitters and their clients pets.

Additionally, clients can also use these reviews to gauge the suitability of a sitter for their dog, based on past experiences.

Here, you can write about your experience, highlight any positive aspects, address any issues, and provide valuable insights to Rover Support.

Once you’ve completed your sitter profile on Rover, it will be reviewed by their sitter team. The process typically takes between 5 to 10 business days, although it may be longer if there’s a high volume of profiles to be reviewed.

How Long Does It Take for a Review to Show on Rover?

During busy seasons or holidays, it’s not uncommon for the review process to take longer due to the high number of profiles that need to be reviewed. Therefore, it’s important to be patient and allow Rovers team sufficient time to carefully assess and review your profile.

The review process is crucial to ensure that all sitters on the platform meet Rovers quality and safety standards. Rovers team meticulously examines every aspect of your profile, including your experience, references, background checks, and photos. They want to ensure that you’re a reliable and trustworthy sitter who’ll provide the best care for pets.

While waiting for your profile to be reviewed, you can take advantage of this time to double-check that all the information on your profile is accurate and up-to-date. Make sure you’ve provided detailed descriptions of your pet care experience, any special skills or certifications you possess, and any additional services you offer.

It’s worth noting that Rover will send you an email notification once your profile has been reviewed and approved. This email will also include instructions on how to activate your profile and start accepting client requests. In the meantime, you can still access and update your profile during the review process.

If you’ve any urgent questions or concerns during the review period, you can reach out to Rovers support team for assistance. They’re available to provide guidance and help with any issues you may encounter while waiting for your profile to be reviewed and approved.

Tips for Optimizing Your Rover Profile to Speed Up the Review Process

  • Add clear and accurate information about your experience and qualifications.
  • Upload high-quality and professional profile pictures.
  • Highlight any certifications or training you’ve received.
  • Include details about your availability and preferred services.
  • Write a personalized and engaging profile description.
  • Showcase your love and experience with animals.
  • Provide references or testimonials from previous clients.
  • Keep your calendar updated to reflect your availability accurately.
  • Respond promptly to messages and booking requests.
  • Regularly update your profile to reflect any changes in your services or availability.

Source: How long will it take Rover to review my profile? – Help Center

At Rover, maintaining transparency is a core value. We believe in open communication and strive to provide an unbiased platform for pet owners and sitters alike. As a result, we’ve a strict policy against censoring, editing, or deleting reviews. Every review on Rover is given equal importance, allowing users to make informed decisions based on genuine experiences.

Does Rover Hide Reviews?

Rover, a leading online platform connecting pet owners with pet care providers, takes pride in supporting open communication and transparency. As a company policy, Rover doesn’t engage in any practice of censoring, editing, or deleting reviews. This allows pet owners and pet care providers to freely share their experiences and opinions on the platform.

Similarly, pet care providers also receive reviews from pet owners who’ve utilized their services. These reviews not only help establish trust and credibility but also enable pet care providers to improve their services based on constructive feedback.

By allowing open communication and not interfering with reviews, Rover ensures the integrity of the platform and it’s commitment to transparency.

Rover doesn’t hide reviews and actively supports open communication.


In conclusion, it’s important to understand that the absence of a review on Rover may not necessarily be due to any technical or system glitches. Instead, it’s possible that the client may have encountered an issue while submitting the review, leading to it’s non-appearance. Therefore, it’s recommended to communicate with the client to ensure that they’ve successfully saved their review, as reviews are typically posted on Rover within a few hours after submission. By addressing and resolving any potential issues, both Rover users and service providers can ensure that the review system remains reliable and transparent, fostering trust and accountability within the community.

Scroll to Top